> ## Documentation Index > Fetch the complete documentation index at: https://docs.firmhouse.com/llms.txt > Use this file to discover all available pages before exploring further. # Discounts on subscriptions using discount codes > Set up a manual tiered discount in Firmhouse so customers can enter a discount code for eligible subscription checkouts in Shopify. Use a **manual tiered discount** when you want customers to enter a discount code that applies to a subscription checkout in Shopify. This setup is useful when: * the discount should only apply when a customer enters a code * the discount should work on eligible subscription checkouts * you want to control usage through a code instead of applying the discount automatically > **Note:** Tiered Discounts is a preview feature. The Firmhouse team must enable Tiered Discounts for your project. ## 1. Create a manual tiered discount 1. Go to **Discounts** in your Firmhouse portal. 2. Create a new **Discount**. 3. Keep the discount set to **Manual**. 4. Enable **Enable discount tiers**. 5. Set **Limit discount per customer to** to the total number of orders for which the code should apply, including the signup order. 6. Under **Purchase type**, choose **Subscription only**. 7. Add a tier and set the **Minimum quantity** required for the cart to qualify. 8. In **Customer buys**, optionally add a product or collection scope if only certain products should count toward the tier. Manual tiered discount for subscription discount codes ## 2. Configure what the customer receives 1. In the tier, go to **Customer gets**. 2. Click **Edit** on the discount row. 3. Set the discount percentage you want to apply. 4. Under **Purchase type**, choose **Subscription only** so the discount is only applied to subscription lines. 5. If needed, use the **Products** or **Collections** fields to narrow which subscription products should actually receive the discount. 6. Save the tier discount. > **Important:** The **Customer buys** section controls what qualifies the tier. The **Products** or **Collections** fields inside **Edit tier discount** control which item actually receives the discount. ## 3. Configure Shopify checkout behavior 1. In the **Shopify discounts** section, enable **Require selected plan** if the discount should only apply to specific selling plans, then select the eligible plan or plans. 2. In the **Combines with** section, enable **Product discounts**, **Order discounts**, or **Shipping discounts** if this discount should stack with other discounts in Shopify checkout. ## 4. Create the discount code 1. Go to **Discount Codes** in your Firmhouse portal. 2. Create a new discount code. 3. Enter the code customers should use at checkout. 4. Enter how many times the code can be used in **Number of times this code can be used in total**. 5. Select the manual tiered discount you created. 6. Save the discount code. This discount code can be used at checkout in Shopify and in the Customer Portal for eligible purchases. For the full discount code flow, see [Manage discount codes](./managing-discount-codes). ![Create discount code modal](https://imagedelivery.net/DaVu7GzB-jHtlBY60JDdlw/1e297496-0e6c-4e4b-e2eb-91161620c600/public) ## 5. Confirm the discount is active 1. Go back to **Discounts**. 2. Open the tiered discount. 3. Review the tier and **Customer gets** configuration. 4. Confirm the discount is **Active** before sharing the code with customers. ## 6. Test the code in Shopify checkout 1. Add the qualifying subscription products to the Shopify cart. 2. Go to checkout. 3. Enter the discount code. 4. Confirm that the discount is applied to the eligible subscription line. If the code should only work for one selling plan or one product, also test a checkout that should be excluded. ## Troubleshooting ### Shopify says the code is valid but not applicable Check that: * the cart contains products that qualify for the tier * the checkout is using a subscription configuration that matches the discount setup * the **Customer gets** discount is set to **Subscription only** * the discount is not limited to different products or collections than the ones in the cart * the discount is not limited to different selling plans than the one used in checkout * the discount is active in Firmhouse and Shopify * the code is linked to the correct manual tiered discount ### The discount applies without entering a code The discount is probably set to **Automatic**. Edit the discount and keep it set to **Manual**, then link it to a discount code. ### The code works on one-time purchases too Check the **Purchase type** setting on the discount. If it should only work for subscription checkouts, use **Subscription only** instead of **Both**. ### The code does not work for a specific subscription plan Check whether the discount is restricted to selected selling plans or specific products, and confirm the checkout matches those rules. ## Related articles * [Tiered discounts for multiple products](./tiered-discounts) * [Manage discount codes](./managing-discount-codes) * [Discounts on Shopify Native Checkout](./discounts-on-shopify-checkout)