> ## Documentation Index
> Fetch the complete documentation index at: https://docs.firmhouse.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Test and debug as a customer

> Generate a self-service login token from a Firmhouse subscription to view the Self Service Center as that customer and reproduce reported issues.

When you need to verify what a customer sees in the Customer Portal, you can create a self-service login token from their subscription detail page. This opens the Self-Service Center as that customer, so you can reproduce issues and check the full experience from their point of view.

## When to use this

This is useful when you want to:

* Reproduce an issue reported by a customer
* Check whether a portal setting or configuration works as expected
* Verify what actions are available for a specific subscription
* Test flows such as changing plans, updating payment methods, or managing products

## Create a self-service login token

1. Go to **Customers** in the Firmhouse portal.
2. Open the customer you want to test as.
3. On the customer’s **Subscription details** page, scroll down to **Self-Service Center logins**.
4. Click **Create login token**.

Firmhouse will generate a unique login link for that customer.

## Log in as the customer

1. In the **Self-Service Center logins** section, find the newly created login token.
2. Click the generated login link.
3. A new page will open and log you into the Customer Portal as that customer.

You can now review the portal exactly as the customer sees it.

## What to check

Common things to verify:

* Whether the customer can access the portal at all
* Which actions are available for the subscription
* Whether products, plans, prices, and invoices look correct
* How the portal behaves for paused, canceled, overdue, or active subscriptions
* Whether specific flows such as payment updates or product changes work as expected

## Important

Any changes you make while logged in as the customer affect the real subscription. Be careful when testing actions such as:

* Updating payment methods
* Changing plans
* Adding or removing products
* Canceling a subscription

## Security notes

* Each self-service login token is unique to one customer
* Login tokens expire after a limited time
* Token creation and usage are logged in Firmhouse