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The My Account Portal (also known as the Self Service Center) is where your customers can manage their subscriptions. They can view their orders, update payment methods, change delivery dates, pause or cancel their subscription, and more. For a complete overview of all the capabilities available to your customers, see the Subscription Management Portal Overview.

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For Shopify Merchants

If you’re using Shopify, the recommended way to give customers access to the My Account Portal is through the Shopify Customer Account Extension. This adds a subscription management widget directly to the Shopify customer account page, providing a seamless experience for your customers. If you haven’t set this up yet, follow the guide: Setting Up the Customer Account Extension

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For Non-Shopify Projects

For non-Shopify projects, customers can access the My Account Portal via a magic link sent to their email. You can find the login URL in Settings > Self Service Center in the Firmhouse portal. Include this link in your emails and on your website so customers can easily access their account. Learn more: Let Customers Manage Their Subscription

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Additional Configuration

For more configuration options such as enabling product changes, setting up returns, customizing the customer service page, and other advanced settings, see the articles under Configure > My Account Portal.