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Setting Up the Customer Account Extension for Subscription Management

If you are using the new Shopify Customer accounts, which is the new standard and default for new stores, you can’t use custom code to update those screens anymore. Firmhouse provides a widget for adding subscription management directly to the customer account order page, allowing customers to see all their subscriptions and access the Firmhouse Self Service Center.

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Getting started

Setting up the Customer Account Extension is straightforward and involves just a few steps in the Shopify checkout customization interface.

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Step 1: Navigate to Checkout Settings

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Steps

  1. Go to Settings > Checkout in your Shopify admin
  2. Click Customize on your current checkout configuration
Customer Account Portal Customize Button

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Step 2: Open the Orders Page

In the checkout customization interface, open the Orders page from the page selector in the left sidebar. Customer Account Portal Orders Nav

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Step 3: Add the Firmhouse Subscription Widget

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Steps

  1. Open the Apps tab in the left sidebar
  2. Find Manage firmhouse subscription in the list
  3. Click on the plus icon (+) next to it
  4. Select Orders from the popup menu
Adding Firmhouse Subscription Widget to Orders Page

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Step 4: Preview and Save

You will now be able to see a preview of the widget in the customization interface. Review the widget to ensure it appears as expected, then click Save to apply the changes. The widget is now active on your customer account order page. Widget Preview in Customization Interface

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Step 5: Test the Widget

To verify that everything is working correctly:

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Steps

  1. Go to your store and log in with an account that has an ongoing subscription
  2. Navigate to the customer account area
  3. You should see your subscriptions listed on the order page
  4. Click on the Manage your subscriptions button to verify it leads directly to the Firmhouse Self Service Center
Customer Account Page with Subscription Widget

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Automatic Translation

The widget will be translated automatically based on the language being used by the customer. No additional configuration is needed for multi-language support. Widget Translated to Different Language

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Troubleshooting

If you don’t see the widget after saving:
  • Ensure you’re logged in with a customer account that has active subscriptions
  • Verify that the widget was saved correctly in the checkout customization interface