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Manual order confirmation

When an order is pending (for example, waiting for payment or manual processing), you can confirm it manually from the admin portal. This is useful when you’ve resolved a payment issue outside the normal flow, completed manual processing, or the customer has paid via bank transfer.

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Where to find it

The Confirm action is available in two places:
  • Order detail page: Open the order and click Confirm in the actions area
  • Subscription page: In the orders table, use the dropdown menu on a pending order and select Confirm
Manual Order Confirmation This works for all project types—both plan-based and order-based (dynamic subscription) projects. For projects with Paid payment order confirmation, you may also see Show invoice payment link in the dropdown when the customer can pay their invoice manually.

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Automatic inclusion of one-off add-ons

When orders are created, one-off add-on products are automatically included. These are products that have been added to a subscription with the one-off add-on type.

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How it works

  • One-off add-on products are automatically pulled into orders when they’re created
  • This happens for both native subscriptions and Shopify contracts
  • The products don’t need a shipment date - they’re included whenever the next order is generated
  • After the order is created, the one-off add-on is automatically removed from the subscription

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Order creation

Orders are created in several ways:
  • Scheduled orders: When a subscription’s scheduled shipment date arrives, an order is automatically created
  • Manual orders: When you manually create an order for a subscription
  • Shopify billing attempts: When a Shopify subscription contract triggers a billing attempt
In all these cases, any one-off add-on products on the subscription will be automatically included in the order.