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When using Shopify Native Checkout, Firmhouse defaults to only generating and shipping orders once the payment has succeeded. This ensures orders are only fulfilled when payment is confirmed. If you’re using Firmhouse Checkout or want to change this behavior, you can configure the order confirmation settings as described below.

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How to Change the Order Confirmation Setting

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Steps

  1. Go to Settings > Payment dunning
  2. Switch the Order confirmation settings to Paid payment
  3. Click Save changes
Order Confirmation Settings After saving changes, Firmhouse will only send orders to Shopify once the payment is successful.

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How It Works

Upon the product’s shipment date, Firmhouse first creates a pending order. The order will stay pending until the payment is successfully captured. Pending Order Status Once the payment is captured by your Payment Service Provider, Firmhouse confirms the order and:
  • Sends it to other platforms, such as Shopify
  • Creates an invoice for the order

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How Customers Can Pay Manually for an Unpaid Order

Depending on the configured retry logic within your project, Firmhouse will typically retry a failed payment three times in case of insufficient funds. You can review all payment dunning settings in the Overview of Payment Dunning Options article. If after retrying the payment still cannot be captured, the customer can pay for their order manually via a direct payment link. Firmhouse can automatically send a failed payment email with a direct payment link. Include the payment.pay_now_url tag in your failed payment email template. See an example of such email below. Failed Payment Email Template

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What Happens If an Order Is Paid but Later Charged Back

Because the payment was initially paid, there is an outstanding invoice. For these open invoices, you can use different reminder emails like the outstanding invoices email to follow up with customers.

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Old Pending Orders Are Automatically Cancelled

Previous pending orders are automatically cancelled if a new order gets generated. This prevents duplicate orders from accumulating when payment issues occur.