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You can set up an email that automatically reminds your non-paying customers of their outstanding invoices. This email is disabled by default and sends out once a week to every non-paying customer when enabled. A customer is marked as non-paying when a recurring charge fails for any other reason than insufficient funds, or when the same payment fails 3 times due to insufficient funds.

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Step 1: Enable the email

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Steps

  1. Navigate to Settings > Email configuration in the sidebar
  2. Find the Outstanding invoices email under the Payments section
  3. Toggle the email to Enabled
  4. Click Save
Outstanding Invoices Email Settings

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Step 2: Setting up the email

It’s up to you what you want to include in the email. We recommend using the standard template by clicking the Load example content button.

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Steps

  1. Click Load example content to load the standard HTML template
  2. Customize the email subject line and content as needed
  3. Use the Send Test Email button to preview how it looks
  4. Click Save to save your changes
Outstanding Invoices Email Content

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Customising your email

You can add and change as much as you want in this email. In order for the invoices and their payment links to show up properly, we advise you to not change anything in the <table> element. You can rename the column labels, but the logic shouldn’t be touched. For example, if you need to change the “Amount” label, you can update it like this: 
<th style="background-color: #f1f1f1;">Amount due</th>

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Advanced: Build it yourself

To retrieve outstanding invoices in your email template, you need to loop through outstanding_invoices. Here’s a simple example that returns the invoice number of all outstanding invoices: 
{% for invoice in outstanding_invoices %}
  {{ invoice.number }}
{% endfor %}
Putting that information in a table would look like this: 
<table>
  <thead>
    <tr>
      <th>Invoice no.</th>
    </tr>
  </thead>
  {% for invoice in outstanding_invoices %}
    <tbody>
      <tr>
        <td>{{ invoice.number }}</td>
      </tr>
    </tbody>
  {% endfor %}
</table>

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Supported attributes

The following attributes are available for outstanding invoices:
  • number - The invoice number
  • amount - The invoice amount
  • status - The current status
  • pending_retries? - Whether retries are pending
  • pay_now_url - The URL for the customer to pay
  • created_at - When the invoice was created
For more information about Liquid tags, see the Dynamic Email Liquid Tags documentation.