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Firmhouse offers several ways for your customers to pay for an invoice manually. This is useful when a charge on someone’s credit card or bank account fails, or when you create an invoice manually for a customer to cover extra one-time costs like repairs or additional services. Every invoice generated by Firmhouse has its own unique link. On this link, the customer can view their invoice and its payment status. If the invoice is unpaid, they can pay for it straight from the invoice page with their preferred payment method. In Firmhouse, you’ll find an invoice section on the subscription detail page where you will find a button for failed payments labeled Show invoice payment link. Clicking this button opens a modal that shows you a URL that can be shared with the customer. Customers can get invoice payment links in several ways:
  • You copy-paste the link from your customer’s detail page in the Firmhouse portal (as described above)
  • From a link included in billing or failed payment email notifications
  • From the Invoices overview in the Firmhouse Self Service Center
Invoice payment links keep working even after the related subscription has been archived. If the invoice is still unpaid, the customer can still open the same link and pay it there.

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Invoice Payment Page

When a customer opens an invoice payment link, they see the invoice details and a payment button if the invoice is unpaid. They are able to make a single payment that is outside of their regular subscription payments, and depending on the enabled payment method(s), can select a different bank or payment method for this specific payment.

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When Manual Payment is Available

Customers can manually pay their invoice even when automatic payment retries are scheduled for a future date. However, manual payment is temporarily blocked when a retry has already been initiated and is waiting for bank confirmation (for example, SEPA payments that take 1-2 days to process). Once the retry attempt completes (either successfully or by failing), manual payment becomes available again. If a customer pays manually while a retry is scheduled, the scheduled retry will be automatically cancelled to prevent duplicate charges.

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Saving the Payment Method for Future Use

Customers can save a new payment method on their subscription when they pay for an invoice via payment link. They can do this by leaving the “Store payment method for future payments” option checked. When the button is clicked with this checkbox checked, Firmhouse will present your customer with the payment methods that support future recurring payments. When your customer then makes the payment, that payment method will automatically be used for future periodic orders and invoices. This feature is available when using Mollie, Stripe, or Adyen as Payment Provider. Note: If your customer reports a payment method missing from the options, it could be that the payment method doesn’t support recurring payments. In that case, the customer should uncheck this option to pay for the invoice with a one-time payment method.