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You can generate credit notes for invoices in Firmhouse, either for the full amount or a partial amount.

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Fully credit a single invoice

To generate a credit note for the full amount of an invoice, you can do so directly from the invoice detail page.

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Steps

  1. Navigate to the invoice you want to credit
  2. Click the Create credit invoice button in the upper right corner
  3. A credit note will be generated for the full amount
Invoice Detail with Create Credit Invoice Button

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Partially crediting an invoice

If you only want to credit a part of an invoice, you can create a negative invoice from the customer detail page.

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Steps

  1. Go to the customer detail page
  2. Scroll down to the Invoices section
  3. Click the Create Invoice button
  4. Enter the amount to invoice with a minus sign (for example, -5.00 for 5 euro credit)
  5. This will generate a negative invoice in your bookkeeping
Create Partial Credit Invoice

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Refunding payments

If you are looking for information on how to issue refunds to customers, please see Issuing Refunds.