Available lifecycle events

Find the events you can enable under Apps > Klaviyo > Lifecycle events, grouped by the same categories shown in Firmhouse. Each entry lists the default Klaviyo metric name, the Firmhouse event identifier, and the properties sent by default. To get started, install the Firmhouse Klaviyo app, enable an event, and send a test event where available. The events available to your project depend on its setup.

Properties included with every event

Every event includes these properties, alongside the event-specific properties listed below:

Property	Description
`firmhouse_event`	The Firmhouse event identifier.
`subscription_id`	The subscription’s ID.
`subscription_status`	The subscription’s current status.

Use these properties in your Klaviyo flows and messages. Customer profile properties are documented separately. Fields ending in _cents contain amounts in the currency’s minor units—for example, 1099 means €10.99 for EUR. Values depend on the event’s data, so inspect a test event before using a property in your message. If you customized an event, its properties may differ. Use Configure to inspect them and Review update when a newer default is available.

Subscriptions

Subscription cancellation initiation

Klaviyo metric: Firmhouse: Subscription cancellation initiation
Firmhouse event: subscription_cancellation_initiation Additional properties:

Property	Description
`cancellation_started_at`	When cancellation was started.
`cancelled_at`	When the subscription was cancelled.
`planned_cancellation_date`	The planned cancellation date.
`cancellation_reason`	The reason for cancellation.
`remaining_orders_count`	The number of orders remaining before cancellation.
`final_order_date`	The date of the final order.

Subscription cancellation confirmation

Klaviyo metric: Firmhouse: Subscription cancellation confirmation
Firmhouse event: subscription_cancellation_confirmation Additional properties:

Property	Description
`cancellation_started_at`	When cancellation was started.
`cancelled_at`	When the subscription was cancelled.
`planned_cancellation_date`	The planned cancellation date.
`cancellation_reason`	The reason for cancellation.
`remaining_orders_count`	The number of orders remaining before cancellation.
`final_order_date`	The date of the final order.

Subscription signed up

Klaviyo metric: Firmhouse: Subscription signed up
Firmhouse event: subscription_signed_up Additional properties:

Property	Description
`plan_id`	The plan’s ID.
`plan_name`	The plan’s name.
`product_ids`	A list of product IDs.
`product_names`	A list of product names.
`product_skus`	A list of product SKUs.
`shopify_product_ids`	A list of Shopify product IDs.
`shopify_variant_ids`	A list of Shopify variant IDs.
`next_billing_date`	The next billing date.
`currency`	The currency.
`monthly_amount_cents`	The monthly subscription amount, in minor units.

Subscription activated

Klaviyo metric: Firmhouse: Subscription activated
Firmhouse event: subscription_activated Additional properties:

Property	Description
`plan_id`	The plan’s ID.
`plan_name`	The plan’s name.
`product_ids`	A list of product IDs.
`product_names`	A list of product names.
`product_skus`	A list of product SKUs.
`shopify_product_ids`	A list of Shopify product IDs.
`shopify_variant_ids`	A list of Shopify variant IDs.
`next_billing_date`	The next billing date.
`currency`	The currency.
`monthly_amount_cents`	The monthly subscription amount, in minor units.
`add_product_url`	A link to add a product to the subscription.

Subscription address changed

Klaviyo metric: Firmhouse: Subscription address changed
Firmhouse event: subscription_address_changed Additional properties:

Property	Description
`name`	The customer’s full name.
`company_name`	The company name.
`address`	The street address.
`address2`	Additional address details.
`house_number`	The house number.
`zipcode`	The postal code.
`city`	The city.
`state`	The state or region.
`country`	The country.
`changes`	The fields changed by this event.

Subscription rejected

Klaviyo metric: Firmhouse: Subscription rejected
Firmhouse event: subscription_rejected Additional properties:

Property	Description
`plan_id`	The plan’s ID.
`plan_name`	The plan’s name.
`product_ids`	A list of product IDs.
`product_names`	A list of product names.
`product_skus`	A list of product SKUs.
`shopify_product_ids`	A list of Shopify product IDs.
`shopify_variant_ids`	A list of Shopify variant IDs.
`next_billing_date`	The next billing date.
`currency`	The currency.
`monthly_amount_cents`	The monthly subscription amount, in minor units.

Subscription paused

Klaviyo metric: Firmhouse: Subscription paused
Firmhouse event: subscription_paused Additional properties:

Property	Description
`paused_at`	When the subscription was paused.
`paused_until`	When the pause ends.
`pause_reason`	The reason for pausing.
`next_billing_date`	The next billing date.

Subscription resumed

Klaviyo metric: Firmhouse: Subscription resumed
Firmhouse event: subscription_resumed Additional properties:

Property	Description
`paused_at`	When the subscription was paused.
`paused_until`	When the pause ends.
`pause_reason`	The reason for pausing.
`next_billing_date`	The next billing date.

Subscription stopped

Klaviyo metric: Firmhouse: Subscription stopped
Firmhouse event: subscription_stopped Additional properties:

Property	Description
`stopped_at`	When the subscription was stopped.

Subscription approved

Klaviyo metric: Firmhouse: Subscription approved
Firmhouse event: subscription_approved Additional properties:

Property	Description
`plan_id`	The plan’s ID.
`plan_name`	The plan’s name.
`product_ids`	A list of product IDs.
`product_names`	A list of product names.
`product_skus`	A list of product SKUs.
`shopify_product_ids`	A list of Shopify product IDs.
`shopify_variant_ids`	A list of Shopify variant IDs.
`next_billing_date`	The next billing date.
`currency`	The currency.
`monthly_amount_cents`	The monthly subscription amount, in minor units.

Subscription resolved non paying

Klaviyo metric: Firmhouse: Subscription resolved non paying
Firmhouse event: subscription_resolved_non_paying Additional properties:

Property	Description
`marked_as_non_paying`	Whether the subscription is marked as non-paying.
`outstanding_amount`	The subscription’s outstanding amount.
`currency`	The currency.

Subscription discount applied

Klaviyo metric: Firmhouse: Subscription discount applied
Firmhouse event: subscription_discount_applied Additional properties:

Property	Description
`promotion_ids`	A list of applied promotion IDs.
`discount_codes`	A list of applied discount codes.
`next_order_discount_percentages`	The discount percentages applied to the next order.

Subscription discount updated

Klaviyo metric: Firmhouse: Subscription discount updated
Firmhouse event: subscription_discount_updated Additional properties:

Property	Description
`promotion_ids`	A list of applied promotion IDs.
`discount_codes`	A list of applied discount codes.
`next_order_discount_percentages`	The discount percentages applied to the next order.

Subscription discount deleted

Klaviyo metric: Firmhouse: Subscription discount deleted
Firmhouse event: subscription_discount_deleted Additional properties:

Property	Description
`promotion_ids`	A list of applied promotion IDs.
`discount_codes`	A list of applied discount codes.
`next_order_discount_percentages`	The discount percentages applied to the next order.

Subscription upcoming billing

Klaviyo metric: Firmhouse: Subscription upcoming billing
Firmhouse event: subscription_upcoming_billing Additional properties:

Property	Description
`order_id`	The order’s ID.
`order_status`	The order’s status.
`shipment_date`	The shipment date.
`amount_cents`	The amount, in minor units.
`currency`	The currency.
`shipping_costs_cents`	Shipping costs, in minor units.
`discount_cents`	The discount amount, in minor units.
`product_ids`	A list of product IDs.
`product_names`	A list of product names.
`product_skus`	A list of product SKUs.
`shopify_product_ids`	A list of Shopify product IDs.
`shopify_variant_ids`	A list of Shopify variant IDs.
`shopify_image_urls`	A list of Shopify product image URLs.
`product_quantities`	A list of product quantities.
`tracking_codes`	The order’s tracking codes.
`shopify_order_id`	The Shopify order ID.
`fulfilled_at`	When the order was fulfilled.

Subscription metadata updated

Klaviyo metric: Firmhouse: Subscription metadata updated
Firmhouse event: subscription_metadata_updated Additional properties:

Property	Description
`metadata`	The subscription’s additional metadata.
`changes`	The fields changed by this event.

Subscription marked non paying

Klaviyo metric: Firmhouse: Subscription marked non paying
Firmhouse event: subscription_marked_non_paying Additional properties:

Property	Description
`marked_as_non_paying`	Whether the subscription is marked as non-paying.
`outstanding_amount`	The subscription’s outstanding amount.
`currency`	The currency.

Plans

Billing cycle skipped

Klaviyo metric: Firmhouse: Billing cycle skipped
Firmhouse event: billing_cycle_skipped Additional properties:

Property	Description
`event_type`	The contract term event type.
`consumed_at`	When the contract term event was consumed.
`plan_id`	The plan’s ID.
`plan_name`	The plan’s name.
`invoice_id`	The invoice’s ID.

Subscription plan changed

Klaviyo metric: Firmhouse: Subscription plan changed
Firmhouse event: subscribed_plan_plan_changed Additional properties:

Property	Description
`plan_id`	The plan’s ID.
`plan_name`	The plan’s name.
`billing_cycle_interval`	The number of units between billing cycles.
`billing_cycle_unit`	The unit used for billing cycles, such as months.
`delivery_cycle_interval`	The number of units between deliveries.
`delivery_cycle_unit`	The unit used for delivery cycles, such as weeks.

Subscribed plan updated

Klaviyo metric: Firmhouse: Subscribed plan updated
Firmhouse event: subscribed_plan_updated Additional properties:

Property	Description
`plan_id`	The plan’s ID.
`plan_name`	The plan’s name.
`billing_cycle_interval`	The number of units between billing cycles.
`billing_cycle_unit`	The unit used for billing cycles, such as months.
`delivery_cycle_interval`	The number of units between deliveries.
`delivery_cycle_unit`	The unit used for delivery cycles, such as weeks.

Subscription products

Subscription product added

Klaviyo metric: Firmhouse: Subscription product added
Firmhouse event: ordered_product_created Additional properties:

Property	Description
`ordered_product_id`	The subscription product’s ID.
`ordered_product_status`	The subscription product’s status.
`product_id`	The product’s ID.
`product_name`	The product’s name.
`product_sku`	The product’s SKU.
`shopify_product_id`	The Shopify product ID.
`shopify_variant_id`	The Shopify variant ID.
`shopify_image_url`	The Shopify product image URL.
`quantity`	The product quantity.
`recurring`	Whether the product is recurring.
`price_cents`	The product price, in minor units.

Subscription product updated

Klaviyo metric: Firmhouse: Subscription product updated
Firmhouse event: ordered_product_updated Additional properties:

Property	Description
`ordered_product_id`	The subscription product’s ID.
`ordered_product_status`	The subscription product’s status.
`product_id`	The product’s ID.
`product_name`	The product’s name.
`product_sku`	The product’s SKU.
`shopify_product_id`	The Shopify product ID.
`shopify_variant_id`	The Shopify variant ID.
`shopify_image_url`	The Shopify product image URL.
`quantity`	The product quantity.
`recurring`	Whether the product is recurring.
`price_cents`	The product price, in minor units.

Subscription product removed

Klaviyo metric: Firmhouse: Subscription product removed
Firmhouse event: ordered_product_deleted Additional properties:

Property	Description
`ordered_product_id`	The subscription product’s ID.
`ordered_product_status`	The subscription product’s status.
`product_id`	The product’s ID.
`product_name`	The product’s name.
`product_sku`	The product’s SKU.
`shopify_product_id`	The Shopify product ID.
`shopify_variant_id`	The Shopify variant ID.
`shopify_image_url`	The Shopify product image URL.
`quantity`	The product quantity.
`recurring`	Whether the product is recurring.
`price_cents`	The product price, in minor units.

Subscription product out of stock

Klaviyo metric: Firmhouse: Subscription product out of stock
Firmhouse event: subscription_product_out_of_stock Additional properties:

Property	Description
`product_id`	The product’s ID.
`product_name`	The product’s name.
`product_sku`	The product’s SKU.
`shopify_product_id`	The Shopify product ID.
`shopify_variant_id`	The Shopify variant ID.
`shopify_image_url`	The Shopify product image URL.
`available`	Whether the product is available.
`in_stock`	Whether the product is in stock.

Subscription product back in stock

Klaviyo metric: Firmhouse: Subscription product back in stock
Firmhouse event: subscription_product_back_in_stock Additional properties:

Property	Description
`product_id`	The product’s ID.
`product_name`	The product’s name.
`product_sku`	The product’s SKU.
`shopify_product_id`	The Shopify product ID.
`shopify_variant_id`	The Shopify variant ID.
`shopify_image_url`	The Shopify product image URL.
`available`	Whether the product is available.
`in_stock`	Whether the product is in stock.

Orders

Order confirmed

Klaviyo metric: Firmhouse: Order confirmed
Firmhouse event: order_confirmed Additional properties:

Property	Description
`order_id`	The order’s ID.
`order_status`	The order’s status.
`shipment_date`	The shipment date.
`amount_cents`	The amount, in minor units.
`currency`	The currency.
`shipping_costs_cents`	Shipping costs, in minor units.
`discount_cents`	The discount amount, in minor units.
`product_ids`	A list of product IDs.
`product_names`	A list of product names.
`product_skus`	A list of product SKUs.
`shopify_product_ids`	A list of Shopify product IDs.
`shopify_variant_ids`	A list of Shopify variant IDs.
`shopify_image_urls`	A list of Shopify product image URLs.
`product_quantities`	A list of product quantities.
`tracking_codes`	The order’s tracking codes.
`shopify_order_id`	The Shopify order ID.
`fulfilled_at`	When the order was fulfilled.
`add_product_url`	A link to add a product to the subscription.

Order pending

Klaviyo metric: Firmhouse: Order pending
Firmhouse event: order_pending Additional properties:

Property	Description
`order_id`	The order’s ID.
`order_status`	The order’s status.
`shipment_date`	The shipment date.
`amount_cents`	The amount, in minor units.
`currency`	The currency.
`shipping_costs_cents`	Shipping costs, in minor units.
`discount_cents`	The discount amount, in minor units.
`product_ids`	A list of product IDs.
`product_names`	A list of product names.
`product_skus`	A list of product SKUs.
`shopify_product_ids`	A list of Shopify product IDs.
`shopify_variant_ids`	A list of Shopify variant IDs.
`shopify_image_urls`	A list of Shopify product image URLs.
`product_quantities`	A list of product quantities.
`tracking_codes`	The order’s tracking codes.
`shopify_order_id`	The Shopify order ID.
`fulfilled_at`	When the order was fulfilled.

Order fulfilled

Klaviyo metric: Firmhouse: Order fulfilled
Firmhouse event: order_fulfilled Additional properties:

Property	Description
`order_id`	The order’s ID.
`order_status`	The order’s status.
`shipment_date`	The shipment date.
`amount_cents`	The amount, in minor units.
`currency`	The currency.
`shipping_costs_cents`	Shipping costs, in minor units.
`discount_cents`	The discount amount, in minor units.
`product_ids`	A list of product IDs.
`product_names`	A list of product names.
`product_skus`	A list of product SKUs.
`shopify_product_ids`	A list of Shopify product IDs.
`shopify_variant_ids`	A list of Shopify variant IDs.
`shopify_image_urls`	A list of Shopify product image URLs.
`product_quantities`	A list of product quantities.
`tracking_codes`	The order’s tracking codes.
`shopify_order_id`	The Shopify order ID.
`fulfilled_at`	When the order was fulfilled.

Upcoming order notice

Klaviyo metric: Firmhouse: Upcoming order notice
Firmhouse event: upcoming_order_notice Additional properties:

Property	Description
`order_id`	The order’s ID.
`order_status`	The order’s status.
`shipment_date`	The shipment date.
`amount_cents`	The amount, in minor units.
`currency`	The currency.
`shipping_costs_cents`	Shipping costs, in minor units.
`discount_cents`	The discount amount, in minor units.
`product_ids`	A list of product IDs.
`product_names`	A list of product names.
`product_skus`	A list of product SKUs.
`shopify_product_ids`	A list of Shopify product IDs.
`shopify_variant_ids`	A list of Shopify variant IDs.
`shopify_image_urls`	A list of Shopify product image URLs.
`product_quantities`	A list of product quantities.
`tracking_codes`	The order’s tracking codes.
`shopify_order_id`	The Shopify order ID.
`fulfilled_at`	When the order was fulfilled.
`products`	A list of products with their event details.
`confirmed_orders_count`	The number of confirmed and fulfilled orders.
`upcoming_order_number`	The upcoming order’s number in the subscription.
`payment_method_health_status`	The result of the payment method health check.
`payment_method_health_provider`	The payment provider checked.
`payment_method_health_reason`	The reason for the health check result.
`payment_method_health_checked_at`	When the payment method was checked.
`payment_method_health_expires_on`	The payment method’s expiration date.
`update_payment_method_url`	A link to update the payment method.
`pause_subscription_url`	A link to pause the subscription.
`snooze_upcoming_order_url`	A link to snooze the upcoming order.
`skip_upcoming_order_url`	A link to skip the upcoming order.
`offers`	A list of eligible promotional offers with their event details.
`offer_ids`	A list of eligible promotional offer IDs.
`offer_count`	The number of eligible promotional offers.
`offer_<slug>_accept_url`	A link to accept this eligible offer.
`offer_<slug>_image_url`	The offer’s featured product image URL, when available.
`offer_<slug>_title`	The offer’s title.

The products list contains each order line’s product details, including names, quantities, SKUs, and image URLs. The offers list contains eligible offers. Individual offer properties: Firmhouse replaces <slug> with the offer’s slug. For example, an eligible offer with the slug add-coffee adds these properties directly to the event:

Example property	Description
`offer_add-coffee_accept_url`	The link to accept the add-coffee offer.
`offer_add-coffee_image_url`	The featured product’s image URL.
`offer_add-coffee_title`	The offer’s title, such as “Add coffee to your next order”.

These properties appear only when the customer has an eligible offer. If multiple eligible offers share the same slug, these properties use the offer that expires soonest.

Tracking code added

Klaviyo metric: Firmhouse: Tracking code added
Firmhouse event: tracking_code_added Additional properties:

Property	Description
`order_id`	The order’s ID.
`order_status`	The order’s status.
`shipment_date`	The shipment date.
`amount_cents`	The amount, in minor units.
`currency`	The currency.
`shipping_costs_cents`	Shipping costs, in minor units.
`discount_cents`	The discount amount, in minor units.
`product_ids`	A list of product IDs.
`product_names`	A list of product names.
`product_skus`	A list of product SKUs.
`shopify_product_ids`	A list of Shopify product IDs.
`shopify_variant_ids`	A list of Shopify variant IDs.
`shopify_image_urls`	A list of Shopify product image URLs.
`product_quantities`	A list of product quantities.
`tracking_codes`	The order’s tracking codes.
`shopify_order_id`	The Shopify order ID.
`fulfilled_at`	When the order was fulfilled.

Order scheduled

Klaviyo metric: Firmhouse: Order scheduled
Firmhouse event: order_scheduled Additional properties:

Property	Description
`order_id`	The order’s ID.
`order_status`	The order’s status.
`shipment_date`	The shipment date.
`amount_cents`	The amount, in minor units.
`currency`	The currency.
`shipping_costs_cents`	Shipping costs, in minor units.
`discount_cents`	The discount amount, in minor units.
`product_ids`	A list of product IDs.
`product_names`	A list of product names.
`product_skus`	A list of product SKUs.
`shopify_product_ids`	A list of Shopify product IDs.
`shopify_variant_ids`	A list of Shopify variant IDs.
`shopify_image_urls`	A list of Shopify product image URLs.
`product_quantities`	A list of product quantities.
`tracking_codes`	The order’s tracking codes.
`shopify_order_id`	The Shopify order ID.
`fulfilled_at`	When the order was fulfilled.

Order pre confirmation

Klaviyo metric: Firmhouse: Order pre confirmation
Firmhouse event: order_pre_confirmation Additional properties:

Property	Description
`order_id`	The order’s ID.
`order_status`	The order’s status.
`shipment_date`	The shipment date.
`amount_cents`	The amount, in minor units.
`currency`	The currency.
`shipping_costs_cents`	Shipping costs, in minor units.
`discount_cents`	The discount amount, in minor units.
`product_ids`	A list of product IDs.
`product_names`	A list of product names.
`product_skus`	A list of product SKUs.
`shopify_product_ids`	A list of Shopify product IDs.
`shopify_variant_ids`	A list of Shopify variant IDs.
`shopify_image_urls`	A list of Shopify product image URLs.
`product_quantities`	A list of product quantities.
`tracking_codes`	The order’s tracking codes.
`shopify_order_id`	The Shopify order ID.
`fulfilled_at`	When the order was fulfilled.

Recurring order skipped

Klaviyo metric: Firmhouse: Recurring order skipped
Firmhouse event: recurring_order_skipped Additional properties:

Property	Description
`next_billing_date`	The next billing date.
`product_ids`	A list of product IDs.
`product_names`	A list of product names.
`shopify_image_urls`	A list of Shopify product image URLs.
`reason`	The reason for this event.

Order invoice ready

Klaviyo metric: Firmhouse: Order invoice ready
Firmhouse event: order_invoice_ready Additional properties:

Property	Description
`invoice_id`	The invoice’s ID.
`invoice_number`	The invoice number.
`invoice_status`	The invoice’s status.
`amount_cents`	The amount, in minor units.
`currency`	The currency.
`invoiced_at`	When the invoice was issued.
`order_id`	The order’s ID.
`line_item_descriptions`	A list of invoice line descriptions.
`line_item_types`	A list of invoice line types.
`line_item_quantities`	A list of invoice line quantities.

Invoices

Invoice invoiced

Klaviyo metric: Firmhouse: Invoice invoiced
Firmhouse event: invoice_invoiced Additional properties:

Property	Description
`invoice_id`	The invoice’s ID.
`invoice_number`	The invoice number.
`invoice_status`	The invoice’s status.
`amount_cents`	The amount, in minor units.
`currency`	The currency.
`invoiced_at`	When the invoice was issued.
`order_id`	The order’s ID.
`line_item_descriptions`	A list of invoice line descriptions.
`line_item_types`	A list of invoice line types.
`line_item_quantities`	A list of invoice line quantities.

Invoice paid

Klaviyo metric: Firmhouse: Invoice paid
Firmhouse event: invoice_paid Additional properties:

Property	Description
`invoice_id`	The invoice’s ID.
`invoice_number`	The invoice number.
`invoice_status`	The invoice’s status.
`amount_cents`	The amount, in minor units.
`currency`	The currency.
`invoiced_at`	When the invoice was issued.
`order_id`	The order’s ID.
`line_item_descriptions`	A list of invoice line descriptions.
`line_item_types`	A list of invoice line types.
`line_item_quantities`	A list of invoice line quantities.

Outstanding invoices

Klaviyo metric: Firmhouse: Outstanding invoices
Firmhouse event: outstanding_invoices Additional properties:

Property	Description
`invoice_ids`	A list of invoice IDs.
`invoice_numbers`	A list of invoice numbers.
`invoice_statuses`	A list of invoice statuses.
`invoice_amounts_cents`	A list of invoice amounts, in minor units.
`outstanding_invoice_count`	The number of outstanding invoices.
`currency`	The currency.

Invoice reminder sent

Klaviyo metric: Firmhouse: Invoice reminder sent
Firmhouse event: invoice_reminder_sent Additional properties:

Property	Description
`invoice_id`	The invoice’s ID.
`invoice_number`	The invoice number.
`invoice_status`	The invoice’s status.
`amount_cents`	The amount, in minor units.
`currency`	The currency.
`reminder_number`	The invoice reminder number.
`final_reminder`	Whether this is the final invoice reminder.

Payments

Payment failed

Klaviyo metric: Firmhouse: Payment failed
Firmhouse event: payment_failed Additional properties:

Property	Description
`payment_id`	The payment’s ID.
`payment_status`	The payment’s status.
`payment_type`	The type of payment.
`failure_reason`	The reason the payment failed.
`amount_cents`	The amount, in minor units.
`currency`	The currency.
`attempts_count`	The number of payment attempts.
`scheduled_retry_on`	The scheduled date for the next payment attempt.
`invoice_id`	The invoice’s ID.
`invoice_status`	The invoice’s status.
`pay_now_url`	A link to pay now.

Payment succeeded

Klaviyo metric: Firmhouse: Payment succeeded
Firmhouse event: payment_succeeded Additional properties:

Property	Description
`payment_id`	The payment’s ID.
`payment_status`	The payment’s status.
`payment_type`	The type of payment.
`amount_cents`	The amount, in minor units.
`currency`	The currency.
`invoice_id`	The invoice’s ID.
`invoice_status`	The invoice’s status.

Payment refunded

Klaviyo metric: Firmhouse: Payment refunded
Firmhouse event: payment_refunded Additional properties:

Property	Description
`payment_id`	The payment’s ID.
`payment_status`	The payment’s status.
`payment_type`	The type of payment.
`amount_cents`	The amount, in minor units.
`currency`	The currency.
`invoice_id`	The invoice’s ID.
`invoice_status`	The invoice’s status.
`refund_ids`	A list of refund IDs.
`refund_statuses`	A list of refund statuses.
`refund_amounts_cents`	A list of refund amounts, in minor units.
`refund_reasons`	A list of refund reasons.

Returns

Return order created

Klaviyo metric: Firmhouse: Return order created
Firmhouse event: return_order_created Additional properties:

Property	Description
`return_order_id`	The return order’s ID.
`return_order_status`	The return order’s status.
`reason`	The reason for this event.
`desired_return_date`	The requested return date.
`returned_on`	The date the return was received.
`tracking_code`	The return’s tracking code.
`external_reference`	The return’s external reference.
`product_ids`	A list of product IDs.
`product_names`	A list of product names.
`shopify_image_urls`	A list of Shopify product image URLs.
`product_quantities`	A list of product quantities.

Return order completed

Klaviyo metric: Firmhouse: Return order completed
Firmhouse event: return_order_completed Additional properties:

Property	Description
`return_order_id`	The return order’s ID.
`return_order_status`	The return order’s status.
`reason`	The reason for this event.
`desired_return_date`	The requested return date.
`returned_on`	The date the return was received.
`tracking_code`	The return’s tracking code.
`external_reference`	The return’s external reference.
`product_ids`	A list of product IDs.
`product_names`	A list of product names.
`shopify_image_urls`	A list of Shopify product image URLs.
`product_quantities`	A list of product quantities.

Return order cancelled

Klaviyo metric: Firmhouse: Return order cancelled
Firmhouse event: return_order_cancelled Additional properties:

Property	Description
`return_order_id`	The return order’s ID.
`return_order_status`	The return order’s status.
`reason`	The reason for this event.
`desired_return_date`	The requested return date.
`returned_on`	The date the return was received.
`tracking_code`	The return’s tracking code.
`external_reference`	The return’s external reference.
`product_ids`	A list of product IDs.
`product_names`	A list of product names.
`shopify_image_urls`	A list of Shopify product image URLs.
`product_quantities`	A list of product quantities.

Acceptance checks

Subscription acceptance check created

Klaviyo metric: Firmhouse: Subscription acceptance check created
Firmhouse event: subscription_acceptance_check_created Additional properties:

Property	Description
`acceptance_check_id`	The acceptance check’s ID.
`acceptance_check_name`	The acceptance check’s name.
`acceptance_check_status`	The acceptance check’s status.

Subscription acceptance check pending

Klaviyo metric: Firmhouse: Subscription acceptance check pending
Firmhouse event: subscription_acceptance_check_pending Additional properties:

Property	Description
`acceptance_check_id`	The acceptance check’s ID.
`acceptance_check_name`	The acceptance check’s name.
`acceptance_check_status`	The acceptance check’s status.

Subscription acceptance check accepted

Klaviyo metric: Firmhouse: Subscription acceptance check accepted
Firmhouse event: subscription_acceptance_check_accepted Additional properties:

Property	Description
`acceptance_check_id`	The acceptance check’s ID.
`acceptance_check_name`	The acceptance check’s name.
`acceptance_check_status`	The acceptance check’s status.

Subscription acceptance check rejected

Klaviyo metric: Firmhouse: Subscription acceptance check rejected
Firmhouse event: subscription_acceptance_check_rejected Additional properties:

Property	Description
`acceptance_check_id`	The acceptance check’s ID.
`acceptance_check_name`	The acceptance check’s name.
`acceptance_check_status`	The acceptance check’s status.

Collection cases

Collection case created

Klaviyo metric: Firmhouse: Collection case created
Firmhouse event: collection_case_created Additional properties:

Property	Description
`collection_case_id`	The collection case’s ID.
`collection_case_status`	The collection case’s status.
`case_number`	The collection case number.
`case_type`	The type of collection case.
`invoice_ids`	A list of invoice IDs.
`invoice_numbers`	A list of invoice numbers.
`invoice_statuses`	A list of invoice statuses.

Collection case open

Klaviyo metric: Firmhouse: Collection case open
Firmhouse event: collection_case_open Additional properties:

Property	Description
`collection_case_id`	The collection case’s ID.
`collection_case_status`	The collection case’s status.
`case_number`	The collection case number.
`case_type`	The type of collection case.
`invoice_ids`	A list of invoice IDs.
`invoice_numbers`	A list of invoice numbers.
`invoice_statuses`	A list of invoice statuses.

Collection case closed

Klaviyo metric: Firmhouse: Collection case closed
Firmhouse event: collection_case_closed Additional properties:

Property	Description
`collection_case_id`	The collection case’s ID.
`collection_case_status`	The collection case’s status.
`case_number`	The collection case number.
`case_type`	The type of collection case.
`invoice_ids`	A list of invoice IDs.
`invoice_numbers`	A list of invoice numbers.
`invoice_statuses`	A list of invoice statuses.

Retention

Churn request initiated

Klaviyo metric: Firmhouse: Churn request initiated
Firmhouse event: churn_request_initiated Additional properties:

Property	Description
`churn_request_id`	The cancellation or pause request’s ID.
`churn_request_status`	The request’s status.
`flow`	The flow used for the request.
`follow_up_action`	The follow-up action for the request.
`reason`	The reason for this event.
`feedback`	The customer’s feedback.
`created_at`	When the record was created.
`updated_at`	When the record was last updated.

Churn request prevented

Klaviyo metric: Firmhouse: Churn request prevented
Firmhouse event: churn_request_prevented Additional properties:

Property	Description
`churn_request_id`	The cancellation or pause request’s ID.
`churn_request_status`	The request’s status.
`flow`	The flow used for the request.
`follow_up_action`	The follow-up action for the request.
`reason`	The reason for this event.
`feedback`	The customer’s feedback.
`created_at`	When the record was created.
`updated_at`	When the record was last updated.

Churn request completed

Klaviyo metric: Firmhouse: Churn request completed
Firmhouse event: churn_request_completed Additional properties:

Property	Description
`churn_request_id`	The cancellation or pause request’s ID.
`churn_request_status`	The request’s status.
`flow`	The flow used for the request.
`follow_up_action`	The follow-up action for the request.
`reason`	The reason for this event.
`feedback`	The customer’s feedback.
`created_at`	When the record was created.
`updated_at`	When the record was last updated.

Churn request feedback updated

Klaviyo metric: Firmhouse: Churn request feedback updated
Firmhouse event: churn_request_feedback_updated Additional properties:

Property	Description
`churn_request_id`	The cancellation or pause request’s ID.
`churn_request_status`	The request’s status.
`flow`	The flow used for the request.
`follow_up_action`	The follow-up action for the request.
`reason`	The reason for this event.
`feedback`	The customer’s feedback.
`created_at`	When the record was created.
`updated_at`	When the record was last updated.

Offers and referrals

Offer completed

Klaviyo metric: Firmhouse: Offer completed
Firmhouse event: offer_completed Additional properties:

Property	Description
`offer_id`	The offer’s ID.
`offer_status`	The offer’s status.
`offer_type`	The type of offer.
`plan_id`	The plan’s ID.
`plan_name`	The plan’s name.
`invoice_id`	The invoice’s ID.
`created_at`	When the record was created.
`expires_at`	When the offer expires.

Referral reward applied

Klaviyo metric: Firmhouse: Referral reward applied
Firmhouse event: referral_reward_applied Additional properties:

Property	Description
`referral_code`	The subscription’s referral code.

Customer access

Klaviyo metric: Firmhouse: Login token created
Firmhouse event: login_token_created Additional properties:

Property	Description
`login_url`	A link for the customer to sign in.

Assets

Asset assigned

Klaviyo metric: Firmhouse: Asset assigned
Firmhouse event: asset_assigned Additional properties:

Property	Description
`asset_id`	The asset’s ID.
`asset_status`	The asset’s status.
`internal_number`	The asset’s internal number.
`external_number`	The asset’s external number.
`product_id`	The product’s ID.
`product_name`	The product’s name.
`product_sku`	The product’s SKU.
`shopify_image_url`	The Shopify product image URL.

Customer details

Extra field answer updated

Klaviyo metric: Firmhouse: Extra field answer updated
Firmhouse event: extra_field_answer_updated Additional properties:

Property	Description
`extra_field_answer_id`	The extra field answer’s ID.
`extra_field_id`	The extra field’s ID.
`field_name`	The extra field’s name.
`field_key`	The extra field’s key.
`field_value`	The formatted value of the extra field.
`changes`	The fields changed by this event.

⌘I

​Properties included with every event

​Subscriptions

​Subscription cancellation initiation

​Subscription cancellation confirmation

​Subscription signed up

​Subscription activated

​Subscription address changed

​Subscription rejected

​Subscription paused

​Subscription resumed

​Subscription stopped

​Subscription approved

​Subscription resolved non paying

​Subscription discount applied

​Subscription discount updated

​Subscription discount deleted

​Subscription upcoming billing

​Subscription metadata updated

​Subscription marked non paying

​Plans

​Billing cycle skipped

​Subscription plan changed

​Subscribed plan updated

​Subscription products

​Subscription product added

​Subscription product updated

​Subscription product removed

​Subscription product out of stock

​Subscription product back in stock

​Orders

​Order confirmed

​Order pending

​Order fulfilled

​Upcoming order notice

​Tracking code added

​Order scheduled

​Order pre confirmation

​Recurring order skipped

​Order invoice ready

​Invoices

​Invoice invoiced

​Invoice paid

​Outstanding invoices

​Invoice reminder sent

​Payments

​Payment failed

​Payment succeeded

​Payment refunded

​Returns

​Return order created

​Return order completed

​Return order cancelled

​Acceptance checks

​Subscription acceptance check created

​Subscription acceptance check pending

​Subscription acceptance check accepted

​Subscription acceptance check rejected

​Collection cases

​Collection case created

​Collection case open

​Collection case closed

​Retention

​Churn request initiated

​Churn request prevented

​Churn request completed

​Churn request feedback updated

​Offers and referrals

​Offer completed

​Referral reward applied

​Customer access

​Login token created

​Assets

​Asset assigned

​Customer details

​Extra field answer updated

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