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With Service Channels, you can seamlessly work with distributors, retail stores, or other (online) partners that sell and/or service your products. Service Channels lets you co-brand customer experience, attribute sales and active subscriptions, and work together on providing your customers with the best customer support experience.

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Use cases for Service Channels

Here are two examples that are perfect for using Service Channels on Firmhouse: Retail stores. If you’re selling your products and subscriptions via partners in retail stores, you can have a Service Channel per retail store. All orders and subscriptions started are attributed to a store. This allows you to give a kick-back or referral fee to these stores. And you can opt-in to have all customer communication flow through the store as well as a first-line support channel. B2B2C setups. Say you are a merchant that sells mobility solutions such as e-bikes. You can set up a Service Channel so you can offer your e-bikes to be used in a corporate mobility program of your customer. Each of your business customers becomes a Service Channel. And all the employees riding your e-bikes will become customers of a Service Channel. You can then choose if you want to charge your customer’s employees directly, or if you send a lump-sum invoice to your business customers based on their usage.