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There are several emails that are sent out automatically from Firmhouse to customers. You want to make sure that customers recognize the email as being from you, and can send a reply to the right email address so you can pick up important support requests.

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Configuring Email Addresses

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Steps

  1. Go to Email configuration in the menu on the left (underneath “Settings”)
  2. Go to the first section called General
  3. Enter the name you want to appear next to the email address in the From email name box
  4. Enter the email address that should appear next to “From:” in the From email address box. Make sure to use the correct format!
  5. Enter the email address that replies should be sent to in the Reply to address box. If customers pick the “Reply to” option for an email, it will automatically fill out the email address entered here.
  6. Click on the Save changes button at the bottom to confirm your changes
Email From and Reply To Settings

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Testing Your Emails

You can test how your emails look via the Send test email button under any email type. This allows you to verify that the From name, From address, and Reply-to address appear correctly before sending emails to customers.