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Enable the new Add Product catalogue flow in Self Service Center. You can now let customers add multiple products and quantities to their subscription in one smooth flow directly from the Self Service Center (SSC). This updated experience replaces the old “one product at a time” flow and makes it easier for customers to expand their subscription, while giving you more upsell opportunities with less friction.

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What’s new?

With the new add-products flow, customers can:
  • Browse the full product catalog available to them
  • Search products by name
  • Add multiple products and quantities in one session
  • Review all changes on a clear confirmation screen
  • See totals and the next shipment date before confirming
Products are grouped by shipment type (i.e. recurring vs one-time), so customers always know what will ship when and how often.

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How it works for customers

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Steps

  1. Customers click “Add a product to your subscription” in the Self Service Center.
Add product button in SSC
  1. They select one or more products and adjust quantities.
Product selection screen
  1. A Review & Confirm screen shows:
    • Which products will be added
    • How they’ll be shipped (recurring or one-time)
    • The total cost and next shipment date
Review and confirm screen
  1. After confirming, the products are added and the customer is returned to their dashboard.
The entire flow happens in one place, without page-by-page product selection.

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Managing existing products

With the New Self Service Center enabled, customers with existing products on their subscription can also manage their current products using the same catalog interface. When customers click the “Manage products” button (available when they have active products), they see:
  • Their current products pre-selected with existing quantities
  • The full product catalog to add more items
  • The ability to adjust quantities or remove products
  • A clear confirmation screen showing all changes
Manage products button in SSC This gives customers a single, unified experience for both adding new products and modifying their existing subscription contents.

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How to enable this feature

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Steps

  1. Go to Portal > New Features
  2. Enable New Add Products Flow in Self Service Center toggle
New features toggle Once enabled, the new flow automatically replaces the old add-product experience. If you don’t see the “Add products to your subscription” button on the SSC dashboard, make sure the rest of the requirements are met as well:
  1. Go to Portal > Settings > Self Service Center
  2. Enable Allow customers to add products to their subscription
Allow customers to add products setting
  1. Make sure products you want to offer are available in the SSC
Products available in SSC
Using custom SSC code? Please review the new pages before enabling this feature. Our support team is happy to help if needed.

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Why use this feature?

  • Increase average order value by making it easy to add more products
  • Reduce support requests by letting customers manage additions themselves
  • Improve customer experience with a faster, clearer checkout-like flow
  • Encourage experimentation, including one-time add-ons alongside subscriptions

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Shopify Collections

Firmhouse automatically syncs Shopify product collections to keep your product organization in sync with Shopify. When collections are created or updated in Shopify, Firmhouse will:
  • Create collections in Firmhouse that match your Shopify collections
  • Link products to their collections automatically
  • Update collection names when they change in Shopify
  • Remove products from collections when they’re removed in Shopify
  • Delete empty collections automatically
Collections are synced automatically via webhooks when collections are created or updated in Shopify, so you don’t need to manually sync them. Collections can be used for filtering products in the self-service center (coming soon).

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What’s coming next?

We’re continuing to improve this flow. Upcoming enhancements include:
  • Filtering products by Shopify Collections
  • More catalog browsing improvements
If you have questions or want help enabling this feature, feel free to reach out to our support team - we’re happy to help!