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You can add minimum commitment terms to your plans to prevent customers from cancelling within a certain period. This allows you to enforce minimum commitment terms on your subscription service(s) and create offers that benefit both you and your customers for the long term.

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Enabling Minimum Commitment

To use minimum commitment on your plans, you first need to enable the feature:
  1. Go to New Features in your project sidebar
  2. Enable Minimum Contract Terms for Plans
Once enabled, you can configure minimum commitment on your plans as described below.

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Configuring Minimum Commitment on a Plan

When the feature is enabled, you will see a Minimum commitment setting when configuring a plan. You can set the commitment period in days, weeks, months, or years.

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How Minimum Commitment Works

When a customer signs up for a plan with a minimum commitment (for example, 6 months), they will not be able to cancel their subscription within that period after their subscription is activated. Only someone from your team will be able to force cancel a committed subscription during this period. Customers become eligible to cancel their subscription 2 weeks prior to the end of their minimum commitment period, providing a cancellation window before the next billing cycle.

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Allowing Cancellation Requests During Commitment

If you want to allow customers to request cancellation even while they are still in their minimum commitment period, you can enable the Cancellation Strategy feature. With the “Cancel at the end of the billing period” strategy, customers can start their cancellation process at any time, and the cancellation will be scheduled for the end of their commitment period.

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Cancellation via Self Service Center

The Self Service Center takes any minimum commitment terms into account. If you’re using the built-in Self Service Center, customers will automatically see their commitment status on their dashboard and will be informed when they are eligible for cancellation.

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Viewing a Customer’s Commitment Details

You can view a customer’s current commitment details in the Plan section of the Subscription detail page in your admin portal.

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Frequently Asked Questions

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When does the minimum commitment start?

The minimum commitment period starts once the subscriber is activated, not when they sign up.

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Do changes to plan settings apply to existing subscribers?

No, changes to minimum commitment settings only apply to new subscribers signing up after the change. Existing subscribers keep their original commitment terms.

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Does switching plans affect minimum commitment?

If you manually switch a customer’s plan, their commitment terms won’t change and will continue as they would if you didn’t switch the plan.