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In some cases, customers will need or want to update their payment method. This can be done quickly through the Self-Service Center or with your help if you’re not using the Self-Service Center.

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Update the payment method via the SSC

Customers can update their payment method by themselves in the SSC. The first step is to log into the Self-Service Center and navigate to Personal details. On the account details page, customers should click the “Change” option in the Payment Method card: This will open a payment update page where customers can update their payment method. Customers will be billed an authorization fee to complete the payment method update. The value of the authorization fee is configured in your Subscription Model settings. Sometimes, you might need to help customers update their payment method. You can provide them a link directly to the payment method update page so they don’t have to log in to SSC. Navigate to the Customer page and find the Update button under Subscription details > Payment method. This will open a popup with the link to the Update Payment Method page, which you can copy-paste and share directly with your customer:
Warning: This URL is unique per customer! Ensure you don’t share this link with anyone other than the customer for whom the link is generated in Firmhouse. If you share the same link with multiple customers, customers will pay for a subscription that isn’t theirs.
Customers can then open this link and update their payment method.

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Select an existing Mollie mandate

If the customer already has a valid Mollie mandate, you can select it without asking them to enter their payment details again. On the subscription page, choose Choose under Subscription details > Payment method, then choose Use next to the mandate. Firmhouse updates the payment method shown on the subscription and uses the selected mandate for the Mollie subscription when applicable.